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My items haven't arrived yet. What can I do?

Please check the estimated dispatch time of each item on your order confirmation email or in your account. As soon as your order has been dispatched we will send you a shipping notification email. Before contacting us directly, ensure that you check the delivery tracking status of your order here. If you do not receive any shipping confirmation or you cannot find any update on the tracking status, please contact our Customer Care Team on 1300 668 317 or email customer@zanui.com.au.

For bulky and fragile items, we are currently unable to provide live tracking. Once the item has left the warehouse, you will receive a shipping notification email from us and in most cases the carrier will give you a call to arrange a suitable delivery date.

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