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How do I return my purchase if I change my mind?

Should you change your mind about a purchase you can return the item within 30 days of having received it and can opt for a store credit or a full refund. With change of mind returns, any promotional discount used on the order will be non refundable and the voucher will not be reactivated.

RETURN ELIGIBILITY

  • We require the returned product(s) to be unused and in the original packaging. Any items that are not returned to us in the original packaging and/or in original condition will incur an additional handling fee (deducted from your refund). This also includes not packing the item up sufficiently to avoid damage in transit back to us. Please use the packing material the item was sent with. 
  • For health and hygiene reasons, the following items are not eligible for a change of mind return: mattresses, bed linen and pillows.

SMALL ITEMS

You can return small items for free using ParcelPoint Easy Returns or the post office. ParcelPoint allows you to return your item to hundreds of local stores such as pharmacies, convenience stores and newsagents – open weekends and after hours for your convenience.

Please check the size and weight restrictions before returning your item. ParcelPoint limits are 10kg and 120 cubic cm (the sum of adding together the length, width and height of the package). If you are unsure, use the size limit of airline carry-on luggage as a guide. For returns via the post office please check the Australia Post Size & Weight Guidelines.

Click here to book your return and create your shipping label for small items. Make sure you include a copy of your order confirmation in the parcel.

Please note: you will need to complete the online process for each parcel you are returning. For tracking purposes, ParcelPoint and the post office cannot accept multiple parcels with the same label.

LARGE ITEMS

For any large item, please check this article. Please note that free online return bookings are not available for large items and returning large items may incur a postage fee.

Once we receive the returned items, we will fully refund you the amount you paid for the order less any cost for shipping the items to you. In the case of large items, we will also deduct the return shipping cost from the amount that you paid. PLEASE NOTE** Return cost may differ from original shipping cost - please contact our Customer Service Team for a quote.

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