Should you change your mind about a purchase, you have the option of returning it within 30 days of having received it.
You may choose to be given a store credit or a refund. Refunds can only be processed back onto the card or into the account that the original payment was taken from.
A “Change of Mind” return is subject to a number of conditions, as outlined below:
Condition of the item
A “Change of Mind” return item must be in ‘as-new condition. This means that it must not be faulty, assembled, used, damaged, altered, washed or laundered, or in any way different from its original condition.
Condition of the packaging
The item must be packed securely, using the packaging originally supplied with the item. If the item is not returned to us in the original packaging and in original condition, we reserve the right to not accept the return and you will be responsible for the cost of receiving your returned goods back to you. This also includes not packing the item up sufficiently to avoid damage in transit back to us.
Eligibility for change of mind return is outlined in Products Details and Specifications.
The following categories are not eligible for a “Change of Mind” return:
- Mattresses, bedding, pillows, and sofa covers
- Cushions and throws
- Home appliances
- All forms of clearance stock
- Personalised items
- Gift Cards
- Orders for commercial or non-domestic use
- Items that have been assembled, used, damaged, altered, washed or laundered
- “Made to order” products
Processing your “Change of Mind” return
For all “Change of Mind” returns, please submit a return request to our Customer Care Team. A member of our Customer Care Team will assist you with booking your return.
We require photographs to be sent along with your return request, showing that the item and its packaging are both in an acceptable condition, before a “Change of Mind” return can be processed.
Once we receive the returned item from you and it is determined to be in an acceptable condition, we will provide you with either a refund or store credit (as chosen by you).
The refund or store credit amount issued will not include any shipping costs you may have paid in the original order.
We will deduct any freight costs associated with the item’s return from the final refund or store credit amount issued to you.
In addition, a 5% restocking fee will be deducted from the final refund or store credit amount.