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What should I do if my order arrives damaged or faulty?

In the unlikely event that your item arrives damaged or faulty, please notify Zanui as soon as possible for a replacement (if available), store credit or a full refund. Please contact our Customer Care Team on 1300 668 317 or email customer@zanui.com.au to assist with organising your return.

You may be required to send us images of the damage for further assessment. Zanui will give you the option to arrange a replacement for part/whole of the item, or provide you with a store credit or a full refund. Any refund is made back to the payment option you chose with your original order. Please do not attempt to return the items before speaking to one of our specialists (you may be responsible for any associate expenses if you do so).

We will not refund or replace a product that you have bought and received where, in our reasonable opinion, the product has: become of unacceptable quality due to fair wear and tear; misuse; failure to use in accordance with manufacturer's instructions; using it in an abnormal way; or failure to take reasonable care.

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