For small and medium-sized items we will provide tracking information as soon as your item has left the warehouse. Please make sure to check your email's, sometimes this email can accidentally end up in your spam folder! To make sure you never miss our emails, add firstname.lastname@example.org to your email contacts.
Alternatively, you can visit our Track Order page and enter your email address and order number, then click on the “Track Order” button. You can find your order number at the top of your order confirmation email.
If you can’t find your order number you can also track your order by entering your email address, last name and shipping postcode.
For bulky and fragile items, we are currently unable to provide live tracking. Once the item has left the warehouse, you will receive a shipping notification email from us and in most cases the carrier will give you a call to arrange a suitable delivery date.