We want you to feel confident when buying on Zanui.com.au. Should you change your mind about a purchase you have made with us, you have the option of returning the item within 30 days of having received it and can opt for a store credit or a full refund. We will require the item to be unused and in its original packaging for these returns.
- We require the returned product(s) to be unused and in the original packaging. Any items that are not returned to us in the original packaging and/or in original condition will incur an additional handling fee (deducted from your refund). This also includes not packing the item up sufficiently to avoid damage in transit back to us. Please use the packing material the item was sent with.
- For health and hygiene reasons, the following items are not eligible for a change of mind return: mattresses, bed linen and pillows.