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Do I have to pay for my return if I change my mind?

If you change your mind about your purchase and the item is unused and in its original packaging, you can book your free return using ParcelPoint Easy Returns or the post office.

Please check the size and weight restrictions before returning your item. ParcelPoint limits are 10kg and 120 cubic cm (the sum of adding together the length, width and height of the package). If you are unsure, use the size limit of airline carry-on luggage as a guide. For returns via the post office please check the Australia Post Size & Weight Guidelines.

Click here to book your return and create your shipping label. Make sure you include a copy of your order confirmation in the parcel(s).

Please note: you will need to complete the online process for each parcel you are returning. For tracking purposes, ParcelPoint and the post office cannot accept multiple parcels with the same label.

For any large item, please contact our Customer Care Team on 1300 668 317 or email customer@zanui.com.au to assist with organising your return. They will advise the return shipping cost for your item.

Once we receive the returned items, we will fully refund you the amount you paid for the order less any cost for originally shipping the items to you. In the case of large items, we will also deduct the return shipping cost from the amount that you paid. Please note** The return cost may differ in price from what you originally paid to have the item(s) shipped; for a return quote - please contact our Customer Service team and they will be able to get an estimated return cost for you.  

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