How do I return my purchase if I change my mind?

Should you change your mind about a purchase, you have the option of returning it within 30 days of having received it. You may choose to be given a store credit or a refund. Refunds can only be processed back onto the card or into the account that the original payment was taken from. With a change of mind return, any promotional discount used on the order will be non-refundable and the voucher will not be reactivated.

RETURN ELIGIBILITY

• A “Change of Mind” return item must be in ‘as-new' condition. This means that it must not be faulty, assembled, used, damaged, altered, washed or laundered, or in any way different from its original condition.
• The item must be packed securely, using the packaging originally supplied with the item. If the item is not returned to us in the original packaging and in original condition, we reserve the right to not accept the return and you will be responsible for the cost of receiving your returned goods back to you. This also includes not packing the item up sufficiently to avoid damage in transit back to us.
• Please refer to our Shipping & Returns Policy for items that are ineligible for a change of mind return. Eligibility for change of mind return is also outlined in Products Details and Specifications for each product item.

Once the returned items are received, we will issue you with a refund or a store credit. The refund or store credit amount issued will not include any shipping costs you may have paid in the original order.  We will deduct any freight costs associated with the item’s return from the final refund or store credit amount issued to you. In addition, a 5% restocking fee will be deducted from the final refund or store credit amount.

Please note that the Return shipping cost may differ from the original shipping cost - please contact our Customer Service Team for a quote.

Please submit a request here to our Customer Service Team to assist with organising your return.