We generally observe two kinds of problems with our coupons:
- The coupon code is incorrectly typed at checkout: As the code is case-sensitive, we recommend our clients to copy (Ctrl+C) and paste (Ctrl+V) the code instead of typing it in. It is also important to make sure that no spaces are left at the beginning or at the end of the code
- The order is not adhering to terms and conditions for the "Newsletter sign-up coupon": This kind of voucher applies only to orders with minimum spend $99, and does not cover electronics, appliances, sale items and shipping costs.
We kindly ask you to please check the two points above. In case everything is done correctly but your voucher does still not work, do not hesitate to contact us again with more details about your order (products, quantities, delivery address and voucher code) and we'll get a resolution for you.
Please note, that we cannot refund the $10 newsletter voucher discount from your order after your order has been placed. The voucher code must be applied to the order at the checkout for the discount to be valid. Please contact our Customer Care Team before placing the order if you are having any problems.