My voucher code doesn't work. What can I do?

We generally observe two kinds of problems with our coupons:

1. The coupon code is incorrectly typed at checkout: As the code is case-sensitive, we recommend our clients to copy (Ctrl+C) and paste (Ctrl+V) the code instead of typing it in. It is also important to make sure that no spaces are left at the beginning or at the end of the code
2. The order is not adhering to terms and conditions for the "Newsletter sign-up coupon": This kind of voucher applies only to orders with a minimum spend $199 excluding shipping costs.