What happens if I use a promotion that requires a minimum order value and want to return an item?

Please be aware that if you change your mind about an order that was placed with a promotional voucher that required a minimum order value, the following rule applies:

If you return or cancel an item and as a result, the order value now falls below the minimum order value threshold, we cannot grant the promotion any longer. In this case, the items remaining in the order will return to full price and you will get reimbursed for the difference between the full price of the items that you keep and the initial order value (excluding shipping).

If you return or cancel an item and the total order value stays over the minimum order value threshold, the promotion will still be granted.

Our Customer Care team will inform you of the refund amount you will receive via email in these instances.

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