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New Procedures for Contactless Deliveries

Our delivery partners have implemented new delivery procedures designed to reduce the risk of contracting or spreading the COVID-19 virus.

1-Man Delivery

To minimise the risk of contracting or spreading coronavirus, all items delivered will no longer require a signature. Where possible, the driver will take a photo of your item in place to indicate a completed delivery.

  • Australia Post: Items will be left as Safe Drop / Authority to Leave
  • Hunter Express: Items will be left as Safe Drop / Authority to Leave
  • Allied Express: Items will be left as Safe Drop / Authority to Leave

2-Man Deliveries

For premium freight items, some delivery partners and drivers may not enter the premises to minimise contact. Hence, it is recommended that additional help is present at the premises otherwise standard delivery procedures apply or the item will be left at the door.

  • Capital Transport: There will be no entry into place of residence. Customers will be contacted by phone to schedule a delivery date.
  • Neway Transport: There will be no entry into place of residence. Customers will be contacted by phone to schedule a delivery date.
  • Toll Sensitive: There will be no entry into place of residence. Customers will be contacted by phone to schedule a delivery date.
  • Designer Transport: Will be able to enter the place of residence if the customer is not in quarantine but the customer is required to keep 1.5m distance. Customers will be contacted by phone to schedule a delivery date.
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