Payment

Vouchers and coupon codes

• I didn't receive my newsletter sign up voucher. What can I do?
• My voucher code doesn't work?
• Do you offer gift vouchers?
• I have two separate Zanui store credits. How can I use them in one order?

Credit cards & PayPal

• What is PayPal?
• How do I know my payment transaction is secure?
• How do I sign up for PayPal?
• My credit card details are not being accepted. What's wrong?
• Who do I contact if I have a problem with my PayPal account?
• When will my payment be deducted from my PayPal account?

Afterpay

• What is Afterpay?
• What products can be paid for using Afterpay as payment method?
• Is there a minimum spend for Afterpay?
• Is there a maximum spend for Afterpay?
• How do I use Afterpay?
• How are Afterpay instalments calculated?

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General

• Can I lay-by an item?
• What is your payment policy?
• What payment types do you accept?
• Why have I been asked to confirm my order?
• My computer froze while processing payment. How will I know that my payment went through successfully?